Identify the Product
Provide the product model and applicable configuration.
Support Routes
Three clear ways to continue.
Choose a route based on whether you need product documents, a technical response or a commercial conversation.
Documentation Center
Product documents by model.
Request the latest available product brochure or applicable instructions for use by model. Document availability and language may vary by product and market.
EP-200Electrosurgical energy platformRequest Brochure · Request IFU
EP-300Electrosurgical energy platformRequest Brochure · Request IFU
UG-100Ultrasonic surgical systemRequest Brochure · Request IFU
RBK-200Ultrasonic surgical systemRequest Brochure · Request IFU
RFA-100Radiofrequency tumor ablation systemRequest Brochure · Request IFU
Availability note: Available documents and language versions may vary by product and market. Contact ReinnoVet if you need a specific document version.
Technical Support Process
A structured route for product-specific questions.
The process organizes the information needed for a technical review, helping the appropriate contact understand the product, context and requested information.
Technical Inquiry Flow
Four steps to a clearer technical inquiry.
Describe the Question
Summarize the issue, operating context or information requested.
Add Supporting Information
Include visible messages, images or relevant details where applicable.
Receive Follow-Up
The appropriate contact can respond with product-specific information.
Before Contacting Support
Information that helps make a technical inquiry clearer.
Prepare the information relevant to the product question. The applicable documentation and product configuration should remain the primary reference.
Product model
EP-200, EP-300, UG-100, RBK-200 or RFA-100.
Configuration
Connected instruments, accessories and any known configuration details.
Question or issue
The document, compatibility or operating information you need.
Operating context
The intended workflow or reason for the request.
Supporting details
Relevant non-sensitive information that can help clarify the inquiry.
Market information
Country or region, because availability and documentation may vary.
Privacy note: Do not include patient medical information or other sensitive data.
Common Questions
Product support questions, answered clearly.
Product-specific support information should be reviewed together with the applicable product documentation.
Where can I obtain product brochures and instructions for use?
Use the Documentation Center to request the latest available product brochure or applicable instructions for use. Availability may vary by product, language and market.
Are product configurations identical across markets?
Not necessarily. Product availability, accessories and configurations may vary by market. Contact ReinnoVet for information applicable to your country or region.
What information should I include in a technical inquiry?
Include the product model, connected instrument or configuration, a description of the question, and any relevant operating information or visible messages.
Does support information replace the product instructions for use?
No. The applicable product documentation should remain the primary reference for product operation and use.